Returns & Exchanges

At EcoFlow, we stand by the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for products purchased directly from our store. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your transition to sustainable energy is risk-free.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions for lithium battery products.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, accessories, and documentation to ensure the product remains protected during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at the designated carrier location, ensuring the RMA number is clearly visible.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the unit for quality assurance, we will process your refund back to your original payment method within 7-10 business days.